Policies
Friendly, transparent terms to help you know what to expect.
Sessions
- Standard session length: 50 minutes
- Frequency: usually weekly at a regular time
- Locations: Maidstone & Teston (free parking) or online
Fees & payments
Sessions are £60. A free initial consultation is available. Full fees info.
- Payment method: bank transfer (typically at least 48 hours before your appointment unless agreed otherwise)
- Student discount available — please contact me
Cancellations & missed sessions
- Please give 48 hours’ notice to cancel or reschedule
- Late cancellations or non-attendance may be charged at the full fee
Confidentiality
Everything you share is confidential. There are rare exceptions if I believe there’s a serious risk of harm, if required by law or court order, or for safeguarding. I will always aim to discuss this with you wherever possible. See also: Privacy.
Records & data
I keep brief notes securely and retain/destroy them in line with legal, ethical and insurer requirements. You can request access to your notes. Read the Privacy Policy for details.
Complaints & feedback
If something isn’t working for you, please raise it with me so we can address it together. If needed, you can seek guidance from professional bodies such as BACP/NCPS.
Questions? See the FAQs or contact me.